Privacy Policy

1. Data Controller

The controller of your personal data is Qelvode d.o.o., with registered office at Ilica 42, 10000 Zagreb, Croatia, Tax ID (OIB): 78234156903.

For all questions regarding the processing of personal data, you can contact us by email at info@qelvode.com.

2. Personal Data We Collect

We collect data that you directly provide when using our platform: first and last name, email address, and the content of messages you send through the contact form.

We automatically collect technical data such as IP address, browser type, operating system, and website usage data through cookies and similar technologies.

3. Purpose and Legal Basis of Processing

We process your data for the following purposes: responding to your inquiries (legal basis: legitimate interest), improving our website and services (legal basis: legitimate interest), sending information about projects and investments with your consent (legal basis: consent), and fulfilling legal obligations (legal basis: legal obligation).

Data processing is based on Article 6(1) of the GDPR. You can withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

4. Data Sharing and Transfer

We do not sell or rent your personal data to third parties. We may share data with service providers who assist us in our operations (e.g., hosting, analytics), regulatory bodies when legally required, and business partners with your explicit consent.

All service providers we work with are bound to protect your data in accordance with the GDPR and have signed appropriate data processing agreements.

5. International Data Transfers

Your data is stored and processed within the European Economic Area (EEA). In case of data transfer outside the EEA, we will ensure appropriate safeguards in accordance with the GDPR, including standard contractual clauses or adequacy decisions.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Data from the contact form is retained for a maximum of 24 months from the last communication. Data required to fulfill legal obligations is retained in accordance with legally prescribed periods.

7. Your Rights

Under the GDPR, you have the right to: access your personal data, rectification of inaccurate data, erasure of data (right to be forgotten), restriction of processing, data portability, objection to processing, and withdrawal of consent.

To exercise your rights, contact us at info@qelvode.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or damage. This includes data encryption, access controls, and regular security audits.

9. Changes to Privacy Policy

We reserve the right to amend this privacy policy at any time. We will notify you of significant changes through our website. We recommend regularly checking this page.

10. Contact

For all questions regarding this privacy policy or the processing of your personal data, contact us at: Qelvode d.o.o., Ilica 42, 10000 Zagreb, Croatia, email: info@qelvode.com.